80 messages to a small homeware shop. Each goes to one of four teams
(category); the shop has house rules about which one, and about how
order numbers are written (order_id). The same table as Python's
functai.datasets.tickets().
Format
A tibble with 80 rows: id, message (what the customer wrote),
channel ("email" or "chat"), category (the team: "shipping",
"billing", "product" or "account"), order_id (NA when there is none).
House rules
The labels follow them:
Anything wrong with the delivery itself (late, lost, sent to the wrong place, the wrong item, something missing, or broken when it arrived) is shipping: the carrier pays.
Anything about money (charges, invoices, coupons, cards, and every request for money back, whatever the reason) is billing.
Problems that appear while using a product, and questions about products, are product.
Signing in, passwords, profile details, personal data and emails from the shop are account.
An order number is a letter, a dash and four digits ("A-1042").