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datasets.tickets

datasets.tickets()

Customer support messages to a small homeware shop, with the team each belongs to.

80 rows. Each message goes to one of four teams; the shop has house rules about which one, and about how order numbers are written.

column what it holds
id the message's number
message what the customer wrote
channel "email" or "chat"
category the team: "shipping", "billing", "product" or "account"
order_id the order number, like "A-1042" (a letter, a dash, four digits); missing when there is none

Notes

The house rules, which the labels follow:

  • Anything wrong with the delivery itself (late, lost, sent to the wrong place, the wrong item, something missing, or broken when it arrived) is shipping: the carrier pays.
  • Anything about money (charges, invoices, coupons, cards, and every request for money back, whatever the reason) is billing.
  • Problems that appear while using a product, and questions about products, are product.
  • Signing in, passwords, profile details, personal data and emails from the shop are account.

Examples

import functai
from functai import *

tickets = functai.datasets.tickets()
tickets

# dpyr dataframe · source: polars · showing 10 of ? rows
┌─────┬─────────────────────────────────────────────────────────────────────┬─────────┬──────────┬──────────┐
│ id  ┆ message                                                             ┆ channel ┆ category ┆ order_id │
│ --- ┆ ---                                                                 ┆ ---     ┆ ---      ┆ ---      │
│ i64 ┆ str                                                                 ┆ str     ┆ str      ┆ str      │
╞═════╪═════════════════════════════════════════════════════════════════════╪═════════╪══════════╪══════════╡
│ 1   ┆ Hi, my order A-1042 still hasn't arrived and it's been three weeks. ┆ email   ┆ shipping ┆ A-1042   │
│ 2   ┆ The mug arrived in pieces.                                          ┆ chat    ┆ shipping ┆ null     │
│ 3   ┆ I was charged twice for order B-2210, please fix this.              ┆ email   ┆ billing  ┆ B-2210   │
│ 4   ┆ How do I change the email on my account?                            ┆ chat    ┆ account  ┆ null     │
│ 5   ┆ The kettle lid doesn't close properly anymore after a month of use. ┆ email   ┆ product  ┆ null     │
│ 6   ┆ I'd like my money back for the toaster, it burns everything.        ┆ email   ┆ billing  ┆ null     │
│ 7   ┆ Tracking for C-3319 hasn't moved since Monday.                      ┆ chat    ┆ shipping ┆ C-3319   │
│ 8   ┆ I forgot my password and the reset email never comes.               ┆ chat    ┆ account  ┆ null     │
│ 9   ┆ Box was crushed and the lamp inside is cracked. Order D-4001.       ┆ email   ┆ shipping ┆ D-4001   │
│ 10  ┆ My coupon code SPRING10 didn't apply at checkout.                   ┆ chat    ┆ billing  ┆ null     │
└─────┴─────────────────────────────────────────────────────────────────────┴─────────┴──────────┴──────────┘